In a super-competitive market, the phone interview is increasingly being used by hiring managers for the first screening, and in the process, the first-stage elimination as well. MensXP gives you the lowdown on how to ace a phone interview and swing the selection process in your favour.
Get Serious
Treat telephonic interviews the same way as you would a face-to-face interview. "This includes things like keeping your resume handy, making sure you get the name and designation of the interviewer right and avoiding multitasking," says Makarand Khatavkar, MD and head - HR, Deutsche Bank. He adds: "I actually advise people to dress formally for telephonic interviews - this will make a huge difference in the way you come across to interviewers."
Tune out Distractions
While taking the call, ensure you are in an area where you can speak without interruption. Use a landline if possible. If you're at home, turn off the TV or music system, and the call-waiting facility on your mobile. The regional operations head of a leading bank recalls he was once taking an interview where there was a constant background noise. At one point, he even heard the interviewee muffling the receiver and ordering for a coffee. "It shows a complete lack of respect," he says.
Be Positive
A hello and even a broad smile when on a call often compensates for a physical handshake. "Research has shown that smiling on the phone creates a positive image. Smiling will make you sound professional and confident. Talking on the phone isn't as easy as it seems; speak slowly and enunciate clearly," says Khatavkar.
Listen Keenly
A job interview is a way to sell yourself. Listening is therefore very important. "Focus on what is being asked and respond clearly. Avoid the temptation to fill pauses, and take time to articulate your response. Remember, first impressions count on phone lines as well," says Khatavkar.
Take Follow-Up Action
At the end of the call, thank the interviewer for his or her time, reiterate your interest in the job and request a face-to-face interview. Get a contact number as well. Being hands-on in following up can help your chances of landing the job.
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